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Privacy Policy

Last updated: January 1, 2026

Welcome to SafeCasino, operated by TechSolutions Group N.V. and accessible at safe-casino-gr.gr. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

SafeCasino holds a licence issued by the Curacao Gaming Control Board, and we operate in full compliance with applicable data protection regulations. We encourage all users to read this document thoroughly before registering or depositing funds.

1. Information We Collect

When you register, use, or interact with SafeCasino, we may collect various categories of personal data, including but not limited to:

  • Identity Data: Full name, date of birth, username, and government-issued identification documents used for KYC (Know Your Customer) verification.
  • Contact Data: Email address (e.g., used when you contact us at [email protected]), phone number, and mailing address.
  • Financial Data: Payment method details, transaction history, deposit and withdrawal records. We accept payments via Visa, MasterCard, Apple Pay, Skrill, Paysafecard, Interac, and Bank Wire Transfer.
  • Technical Data: IP address, browser type and version, device identifiers, operating system, time zone, and other diagnostic data collected automatically when you access our platform.
  • Usage Data: Information about how you interact with our website, including game history, session durations, betting patterns, and pages visited.
  • Communications Data: Records of your interactions with our 24/7 customer support team via live chat or email.
  • Preference Data: Language preferences, currency selection (we support over 50 currencies), and marketing consent choices.

2. How We Collect Your Information

We collect personal data through the following means:

  • Direct interactions: When you create an account, complete verification forms, make deposits or withdrawals, claim bonuses, or contact our support team.
  • Automated technologies: Through cookies, web beacons, server logs, and similar tracking technologies as you navigate our site.
  • Third-party sources: From payment processors, identity verification agencies, fraud prevention services, and our affiliate partner 22bet Partners, in accordance with their privacy notices and your consent where required.

3. How We Use Your Information

SafeCasino uses the personal information we collect for the following purposes:

  • Account Management: To register and maintain your player account, verify your identity, and process your registration.
  • Service Delivery: To provide access to our games (Slots, Roulette, Blackjack, Live Games, Video Poker, Baccarat, Crash Games, and more), bonuses such as our Welcome Bonus and Match Deposit Bonuses, and all other platform features.
  • Payment Processing: To process deposits and withdrawals securely and efficiently, in compliance with our payment limits (up to EUR 50,000 per month in withdrawals).
  • Regulatory Compliance: To fulfil our legal obligations under our Curacao Gaming Control Board licence, including AML (Anti-Money Laundering) and KYC requirements.
  • Responsible Gambling: To support responsible gambling tools such as our self-exclusion feature, and to monitor usage patterns that may indicate problem gambling behaviour.
  • Customer Support: To respond to your queries, complaints, and requests submitted via live chat or email 24/7.
  • Marketing Communications: To send you promotional offers, bonus notifications, and newsletters where you have given your consent. You may opt out at any time.
  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, cheating, and other illegal or prohibited activities.
  • Analytics and Improvement: To analyse usage data and improve our platform's functionality, user experience, and game selection.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contractual necessity: Processing is required to perform the contract we have with you as a registered player.
  • Legal obligation: We are required to process certain data to comply with applicable laws and regulations, including our Curacao gaming licence obligations.
  • Legitimate interests: We process data where necessary for our legitimate business interests, including fraud prevention, security, and improving our services, provided these interests are not overridden by your rights.
  • Consent: Where we rely on consent (e.g., for marketing communications), you have the right to withdraw it at any time by contacting us at [email protected].

5. Data Sharing and Disclosure

SafeCasino does not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

  • Payment Service Providers: Including Visa, MasterCard, Apple Pay, Skrill, Paysafecard, and Interac, solely for the purpose of processing your financial transactions.
  • Game Software Providers: We work with 123 game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Play'n GO, and others) who may receive technical data necessary to deliver gameplay.
  • Identity Verification and KYC Providers: Third-party agencies used to confirm your identity and age.
  • Affiliate Partners: Including 22bet Partners, who may receive limited data relevant to their commission tracking obligations, subject to appropriate data processing agreements.
  • Regulatory Authorities: The Curacao Gaming Control Board and other competent authorities when required by law.
  • Legal and Professional Advisors: Including lawyers, auditors, and compliance consultants as necessary.
  • Fraud Prevention Services: Third-party providers used to identify and prevent fraudulent activity.

All third parties with whom we share data are required to implement appropriate security measures and to use your data only for the specified purposes.

6. Cookies and Tracking Technologies

SafeCasino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us:

  • Keep you logged in to your account during your session.
  • Remember your language and currency preferences.
  • Analyse how players use the site so we can improve functionality.
  • Deliver relevant promotional content.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website. By continuing to use SafeCasino, you consent to our use of cookies as described in this policy.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our legitimate business purposes. Specifically:

  • Account and transactional data is typically retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
  • Marketing data is retained until you withdraw consent or for a reasonable period following your last interaction with us.
  • Technical and log data may be retained for shorter periods depending on operational necessity.

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised.

8. Data Security

SafeCasino implements industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

  • SSL (Secure Socket Layer) encryption across our website.
  • Secure storage of sensitive data with restricted internal access.
  • Regular security assessments and monitoring of our systems.
  • Staff training on data protection and confidentiality obligations.

While we take all reasonable precautions, no method of data transmission over the internet is 100% secure. We encourage you to keep your login credentials confidential and to contact us immediately if you suspect any unauthorised access to your account.

9. International Data Transfers

As SafeCasino serves players across multiple regions and supports 9 website languages including English, German, Spanish, Polish, Czech, Portuguese, Italian, Greek, and Hungarian, your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses, to maintain the protection of your data.

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may ask us to correct inaccurate or incomplete data.
  • Right to Erasure: You may request deletion of your personal data, subject to legal retention obligations.
  • Right to Restriction: You may ask us to restrict processing of your data in certain circumstances.
  • Right to Data Portability: You may request your data in a structured, machine-readable format.
  • Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Protection team at [email protected] or [email protected]. We will respond to your request within the timeframe required by applicable law.

11. Responsible Gambling and Data Use

SafeCasino is committed to promoting responsible gambling. We use player data to monitor gambling behaviour and identify potential signs of problem gambling. Our platform provides a Self-Exclusion Tool, which allows players to voluntarily exclude themselves from accessing our services. If you wish to activate self-exclusion or require information about responsible gambling resources, please contact our support team available 24/7 via live chat or email.

12. Third-Party Links

Our website may contain links to third-party websites, including those of our game providers or affiliate partners. This Privacy Policy does not apply to those external sites. We recommend reviewing the privacy policies of any third-party sites you visit, as we have no control over their data practices.

13. Children's Privacy

SafeCasino is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. As part of our KYC process, we verify the age of all registered players. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the account concerned.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending a notification to your registered email address. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

15. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, please do not hesitate to contact us:

Our customer support team is available 24/7 via live chat and email to assist you with any privacy-related concerns.

SafeCasino is dedicated to ensuring that your personal information remains safe and secure. Thank you for trusting us with your data.

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